Solving problems when downloading updates in Garmin Express

 

Solving problems when downloading updates in Garmin Express

Internet connectivity and/or network connection issues can cause problems for Garmin Express. This can manifest itself as:

* Error messages like:
"There was a problem downloading the update", or
"There was an error installing the update"

* No visible progress over time, or

* The "Progress" bar periodically reverting to an earlier value

If this occurs, then

- Ensure that your Internet connection meets the system requirements for Garmin Express. A high-speed Internet connection is required. Garmin Express is not intended to be used with mobile broadband (such as MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections

- Ensure that the computer meets the minimum system requirements (see the Garmin Express download page http://software.garmin.com/en-US/express.html )

- Disable any VPN (Virtual Private Network) or proxy that is in use. If this is not possible, use a different computer and/or network connection

- Disable any third-party firewall in use, or else add an exception for Garmin Express. Note that it is not necessary to disable the built-in firewalls in Windows or Mac OS X

- Ensure that the Internet Service Provider (ISP) does not have any restrictions on the Internet connection that may prevent large downloads

- If you are using WiFi, try disabling WiFi and connecting the computer directly to the modem using an Ethernet cable

- Ensure that the computer's date, time, and time zone settings are correct
To do this:
Windows Vista and newer:
1. Press the Windows key
2. Type Date and Time
3. Click Settings (Windows 8 only)
4. Click Date and Time in the search results list
5. Click Change time zone...
6. Ensure that the correct time zone is selected
7. Click OK
8. Click Change date and time... If prompted for an administrator password or confirmation, type the password or provide confirmation
9. Ensure that the correct date is selected on the calendar
a. To change the month, click the arrows to the right or the left of the month and year
b. Ensure that the time is set correctly
c. To adjust the time, click on the hour, minutes, or seconds and use the up and down arrows to adjust the selected item
10 Click OK, then click OK again

Mac OS X:
1. Click the Apple icon in the menu bar
2. Click System Preferences
3. Click Date & Time
4. Click Time Zone
5. Verify Time Zone is correct. To adjust the Time Zone, click the map near the location and choose a city from the Closest City menu or check the "Set time zone automatically using current location" box if available.
7. Click Date & Time
8. Verify the Date & Time are correct or set automatically. To adjust the time, click on the hour, minutes or seconds and use the up and down arrows to adjust the selected item
9 Close the Date & Time window

If the issue persists, adjust the computer's proxy / LAN settings:

Windows:

Press the Windows key on the keyboard
Type Internet Options
Click Internet Options
Click the Connections tab
Click LAN Settings
Select the box "Automatically detect settings"
Clear any boxes for use of a proxy server
Click OK, then OK again

Mac OS X:

1. Click the Apple icon
2. Click System Preferences
3. Click Network
4. Click Ethernet
5. Click the Advanced button
6. Click the Proxies tab
7. Select the box "Auto Proxy Discovery"
8. Click OK
9. Click Apply

Thanks to Canuk for pointing out these instructions from Garmin existed